HELP WITH SHIPPING & RECEIVING OUR PRODUCTS

If you require any help in relation to receiving our products, please do email hello@thetravelmask.com or write to us at The Travel Mask c/o STABLE of Ireland, 2 Westbury Mall, Balfe St, Dublin 2, D02 NH29, Ireland.

 

RETURNS

We want you to be happy with your purchase. If you’re not, just request to return the product to us within 30 days of receiving it and we’ll exchange or refund it to the original method of payment, but please notify us first for approval.

To be eligible to make a return, your item must be unworn & unwashed and be presented to us in the new condition that you received it. It must also be in the original packaging. Any item found to be in poor condition would be returned to you.

We are unable to cancel, refund or exchange products which have been monogrammed, personalised or made to measure.

There are certain situations where only partial refunds would be possibly granted and are dependent on specific circumstances. These include where any item is not in its original condition as per above, is damaged or missing parts for reasons not due to our error or fault.

The Face Mask: Due to the type of product and how it is worn, we are unable to accept returns under any condition after delivery. This does not affect your statutory rights as a customer.

 

MAKING A RETURN

To make a return, contact us beforehand to confirm the return can be made with the original order number and customer details. Please include these along with a reference to our notification of approval after we have approved it and you are sending the returnable item.

Refunding process: Once your return is received and inspected we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 15 working days.

 

EXCHANGES

We only replace items if they are deemed defective or damaged and have been approved for exchange by us beforehand. Or in circumstances where we agree that a purchased item can be reasonably expected to be exchanged for something more suitable we reserve the right to use our own discretion. Please do not send us an item for exchange without receiving prior approval.

To make an exchange, we require you to register you want to make an exchange firstly so do contact us beforehand and confirm the exchange can be made, including the original order number and customer details. Also include these along with a reference to our notification of approval after we have approved it and you are sending the item for exchange.

 

SHIPPING A RETURN OR EXCHANGE

When returning or exchanging your product it must onlt be with our prior approval, you should mail your item(s) to us at: The Travel Mask , 2 Westbury Mall, Balfe St, Dublin 2, D02 NH29, Ireland.

Do not send any item without prior confirmation and approval from us for a refund or exchange, and make sure to include the original order number and customer details, and a reference to our notification of approval.

We will refund the value of the order but note that all shipping costs on returns or exchanges are non-refundable. You will be responsible for paying for your own shipping costs for returning or exchanging your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping a return or exchange item with a value over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

Our Shop Location:

The Travel Mask c/o STABLE of Ireland
2 Westbury Mall,
Balfe Street,
Dublin, D02 NH29, Ireland.

VAT number: 3435108CH

STABLE of Ireland is registered in Ireland with no. 579349